Refund policy

 

Returns/Refunds:

Polite Society offers a 30 day returns policy, which should be completed via our returns portal by clicking here.

There is a flat $7 shipping/restocking fee which will be deducted from your refund.  Original shipping charges are non-refundable. 

All sales are final on branded items (example: hoodie, makeup bag, crossbody bag, compact mirror, pin).

All returns must be processed through our returns portal. Refunds are initiated once your return is scanned into the shipping system and issued back to the original payment method. Please allow 3-5 days for your funds to become available to you. 

Shade Match Guarantee: 

Polite Society offers 100% Shade Match Guarantee on our More Than A Pretty Face Foundation.

One free exchange per customer is available. The exchange request must be submitted within 21 business days of the original order being placed. To initiate an exchange, please visit our returns portal.

If customer would like to return the exchanged item, a $7 shipping/restocking fee will be incurred. 

START A RETURN OR EXCHANGE HERE